Frequently Asked Questions
- What type of information does The Broker Gateway gather?
- How does The Broker Gateway use my information?
- Will The Broker Gateway disclose any of my information?
- Will The Broker Gateway use my information for direct mail-shots (by The Broker Gateway)?
- What additional information does The Broker Gateway suggest?
Answers
What type of information does The Broker Gateway gather?
The Broker Gateway gathers two types of information about users:
- Policy data customers provide in relation to specific proposal forms.
- Aggregated tracking information.
Such information allows us to give immediate online quotes and enables us to tailor our content and services to customers' needs and preferences.
We capture user information in the following processes.
Completion of proposals
When seeking an online quote from the The Broker Gateway site, customers are not required to provide personal information. If you should decide to go ahead and purchase a policy, you can rest assured that The Broker Gateway protects your data. The sensitive information is transmitted to our site using the latest encryption technology. Your policy data is not stored on our Internet server. Furthermore we do not keep your credit card details.
Usage tracking
We track user traffic patterns throughout our site. However, we do not correlate this information with data about individual customers.
How does The Broker Gateway use my information?
Having gathered your information via SSL encryption technology we use encrypted email to send your data to our headquarters.
The encrypted information (ciphertext) is then downloaded, removed from the Internet, decrypted offline and stored in an encrypted database (on a computer not connected to our internal network or the Internet).
The information is then held by us for administrative purposes and your benefit - so we may offer our customers a high level of customer service.
Will The Broker Gateway disclose any of my information?
No. Unlike many other companies we do not require private information to give a quote.
We only require your personal details when a policy is purchased. We do not sell, trade or give away any of your information to any third party, guaranteed.
Will The Broker Gateway use my information for direct mail-shots (by The Broker Gateway)?
Yes, but only if you give us permission. We will send you information about new products and services we feel may be of interest to you.
What additional information does The Broker Gateway suggest?
Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through email, or in chat areas - that information can be collected and used by others.
Always aim to know what information and to who you are disclosing. Always check a Web site's privacy policy. Most reputable sites will have a policy and UK companies are now required to follow the new Data Protection Act.
The Act, which came into force as an EU Directive on 25th October 1988, substantially tightens up the rules relating to data protection over and above those of the 1984 Act.
Organisations will now have a duty of care towards the personal information they hold and must take adequate security measures to ensure the integrity and security of this data. This personal data includes almost all data that an organisation holds. For example, it includes sales contact lists, personnel files, customer databases, email addresses and supplier details.
